Do I need to contact my current utility provider to switch?

Frequently Asked Questions

Do I need to contact my current utility provider to switch?

In Alberta, if you decide to switch energy retailers, you typically do not need to contact your current provider to cancel. Once you’ve signed a contract with a new retailer, the new retailer will notify your current provider of the change on your behalf. The change in billing should be seamless from your perspective, as your current provider will simply replace your existing rate with the regulated rate until the switch to your new retailer is complete. However, before switching, it’s crucial to check your current contract’s terms to avoid any early termination fees.

Switching utility providers in Alberta can have several benefits:

  1. Price Savings: Different providers offer different rates, and by shopping around, you may find a better price for your electricity or natural gas. This could result in substantial cost savings over time.
  2. Price Security: Some providers offer fixed-rate plans that can protect you from price volatility in the energy market. If you switch to a provider with a fixed-rate plan, you can lock in a rate for the length of the contract and avoid potential rate increases.
  3. Green Energy Options: If you’re interested in supporting renewable energy, some providers offer green energy plans. By switching to these providers, you can help promote the generation of electricity from renewable sources.
  4. Better Customer Service: If you’re not happy with the customer service from your current provider, switching to a different provider might give you a better customer experience.
  5. Additional Features or Rewards: Some providers offer reward programs, bundled services, or other additional features that can add value beyond the basic supply of energy.


It’s important to research and compare different providers before making a decision to switch. Be sure to read the fine print and understand the terms of the contract, including any early termination fees.

Related FAQ

Fixed rates are rates that remain constant for the term of your contract, offering predictability. Floating rates, on the other hand, can vary from month to month based on market conditions.

Several programs in Alberta, such as Energy Efficiency Alberta, offer rebates and incentives for energy-efficient appliances, home improvements, and renewable energy installations.

The AESO is a not-for-profit entity responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System.

If you’re having difficulty paying your energy bills, you can contact your energy provider to discuss payment arrangements or inquire about available financial assistance programs, such as the Alberta government’s Energy Rebate Program or the Low-Income Energy Assistance Program.

Time-of-Use (TOU) rates are pricing structures that charge different rates depending on the time of day, encouraging consumers to use energy during off-peak hours when demand is lower. While TOU rates are not currently widespread in Alberta, they may be offered by some providers.

A security deposit is a refundable amount that some energy providers may require to ensure payment of future bills, while a connection fee is a one-time charge to set up a new energy account or transfer an existing one.

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