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How can I get assistance with my energy bills in Alberta?

Frequently Asked Questions

How can I get assistance with my energy bills in Alberta?

Understanding Energy Assistance Programs in Alberta

Alberta offers several financial assistance programs aimed at helping residents manage their energy bills. Key programs include the Alberta government’s Energy Rebate Program, designed to provide direct relief to households facing high energy costs, and the Low-Income Energy Assistance Program (LEAP), which offers a one-time grant to help cover electricity or natural gas bills for eligible low-income households. Understanding these programs is the first step toward gaining control over your energy expenses.

Identifying Your Eligibility for Assistance

Eligibility for these programs often depends on factors such as household income, family size, and overall energy consumption. For instance, LEAP assistance is typically targeted at families falling below a specific income threshold who are also facing immediate risk of having their energy services disconnected.

How to Apply for Energy Bill Assistance

Applying for bill assistance in Alberta is straightforward. Most programs require you to fill out an application form, available on the program’s website or through local community service offices. You’ll need to provide documentation such as proof of income, recent energy bills, and identification. For personalized assistance, contacting your energy provider directly can uncover provider-specific support options and payment plans.

Peace Power’s Commitment to Affordable Energy

Peace Power emerges as a beacon of support for Albertans, offering competitive rates for electricity and natural gas and a commitment to understanding and alleviating the financial pressures of energy costs. Peace Power’s approach centers on providing value and service beyond traditional energy companies’ standard offerings.

Peace Power’s Assistance Programs

Understanding some customers’ financial difficulties, Peace Power offers flexible payment plans and discussions around assistance programs tailored to individual needs. This commitment ensures that all customers can access affordable energy, regardless of their financial situation.

The Benefits of Switching to Peace Power

Switching to Peace Power means potential savings on your energy bills and joining a community of consumers supported by compassionate, comprehensive customer service. The company’s transparent pricing and personalized energy plans are designed to fit various consumption patterns and budgets, making managing your energy costs easier.

How to Sign Up with Peace Power

Signing up with Peace Power is designed to be hassle-free. Interested customers can easily initiate the switch through Peace Power’s website or customer service line, with support available every step of the way. The process involves a simple review of your current energy usage and needs, followed by a selection of the plan that best suits you, ensuring a smooth transition with no interruption to your service.

Join Peace Power Today

For those in Alberta grappling with high energy bills, Peace Power presents a viable, supportive option. By choosing Peace Power, you’re not just selecting an energy provider; you’re opting for a partner committed to offering affordable, reliable energy solutions and support when you need it most. Reach out today to learn more about how Peace Power can help you manage your energy bills more effectively and take the first step towards a brighter, more sustainable energy future.


If you’re experiencing financial hardship and need assistance with your energy bills in Alberta, there are several support programs available. The Utilities Consumer Advocate (UCA) can assist with coordinating payment arrangements with utility retail service providers and work to prevent disconnection from utility services. You can contact the UCA at 310-4822 (in Alberta) or 780-644-5130, or via email at ucahelps@gov.ab.ca.

For individuals requiring greater assistance, a single point of contact has been established to refer at-risk Albertans to appropriate social service programs, such as Alberta Works. You can seek assistance by calling 780-644-9992 or 1-877-644-9992 (toll-free), visiting the Alberta Supports website, or visiting the nearest Alberta Human Services office.

Additionally, the Winter Utility Reconnection Program is available each year to protect vulnerable customers during Alberta’s cold weather months, ensuring they have the necessary support to keep their lights on and homes warm.

Furthermore, friends or family members can make payments on behalf of someone struggling to pay their bills to facilitate reconnection at any time of the year. The UCA also maintains a list of agencies that can provide financial assistance if you are unable to pay your bill.

The Winter Utility Reconnection Program is an initiative in partnership with the Utilities Consumer Advocate (UCA), the Alberta Utilities Commission (AUC), utility retailers and distributors, and other government agencies like Alberta Works and AISH. This program is designed to help customers with overdue balances on their utilities accounts who have received a Pending Disconnection Notice, or whose utilities have been disconnected, to get reconnected before the onset of cold weather.

Key points about the Winter Utility Reconnection Program include:

  • It’s aimed at consumers who are facing disconnection or have been disconnected due to unpaid utility bills.
  • It operates within the “Winter Rules” period where full disconnection of electricity services is not allowed between October 15th and April 15th, and natural gas services cannot be fully disconnected between November 1st and April 15th.
  • The program can mediate payment arrangements and provide referrals to agencies that can help those in need but cannot provide direct financial assistance.
  • The UCA contacts consumers with disconnected services after April 15th, starting around November 1st, to facilitate reconnection.
  • The program is applicable to residential (non-commercial) accounts.
  • Retailers share customer information with the UCA to assist with reconnection efforts, under the protection of privacy laws.

In summary, The Winter Utility Reconnection Program is an assistance program for residential consumers in Alberta to help them reconnect their electricity and natural gas services if they have been disconnected due to non-payment, specifically during the colder months of the year.

How can I get assistance with my energy bills in Alberta? faq - Peace Power

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