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Frequently Asked Questions

What costs are included in my utility bill?

Once utilities are set up, electricity and natural gas usage will be measured by meters on your residence or building. A standard utility bill is divided into two parts: delivery charges and usage (or energy) charges. Electricity and natural gas need to be delivered from the generation or production site to the consumption site and maintaining this system requires time and money. The delivery charge for utilities is nothing like the one you pay the pizza delivery person; delivery charges are made up of variable and fixed components and are determined by a provincially regulated formula that is pre-approved by the Alberta Utilities Commission (AUC). Delivery charges allow distribution and transmission companies to maintain the power lines, natural gas pipelines, transformers, and other physical equipment.

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