You will need your account number to pay your bill or to contact support about your bill. You can find your account number on the first page of your bill. Your Site ID number is also listed on your bill. If you need to look up your Site ID number, you can find it here, through the Utility Network, using your service address.
To learn more visit our blog on what fees are included in my power bill?
Net metering is a system that allows residential and commercial customers who generate their own electricity from solar power or other renewable sources to feed electricity they do not use back into the grid. This process typically involves a special meter that can measure electricity flow in two directions: from the grid to the customer and vice versa. When a customer’s solar panels or other renewable system generates more electricity than they consume, the excess goes back into the grid, and their meter “spins backward,” earning them credits. These credits offset their electricity usage at other times when they consume more electricity than their system produces, like at night or during cloudy weather, reducing their overall utility bill. Net metering policies vary by region and utility company, and they play a critical role in making renewable energy systems more economically viable for consumers.
Smart meters are digital devices that track utility usage in real-time and automatically send this information to the utility company. This eliminates the need for manual meter reading and can provide more accurate billing. From the consumer’s perspective, smart meters can provide more detailed information about their utility usage, helping them identify ways to save energy. For the utility company, smart meters can help with demand forecasting, identifying system issues more quickly, and managing the integration of renewable energy sources.
Consumers play a key role in shaping utility services and policies. Through their usage patterns and demand for certain services, consumers can influence what utilities offer. For example, increasing consumer demand for renewable energy and energy efficiency has led many utilities to expand their offerings in these areas. Consumers also participate in public hearings on utility rates and policies, providing valuable input that regulators consider in their decisions. Furthermore, consumers can influence utilities through their choices in deregulated energy markets, by choosing to support energy providers that align with their preferences.
Energy deregulation is the process of opening up the energy market to competition, breaking the monopoly traditionally held by utility companies. This allows multiple energy suppliers to operate in the same market, giving consumers the power to choose their energy provider based on factors like price and renewable energy options. Deregulation can stimulate innovation and competitive pricing, potentially benefiting consumers. However, it also requires consumers to be more active in managing their energy services, and it presents new challenges for regulators in ensuring fair practices and protecting consumers. The impacts of energy deregulation can vary widely depending on the specifics of the deregulation process and the characteristics of the local market.
Infrastructure is a critical component of utility provision. This includes the physical infrastructure, like power plants, transmission lines, pipes, and meters, as well as the digital infrastructure for smart grid and billing systems. The quality and capacity of this infrastructure can affect the reliability, efficiency, and cost of utility services. Aging or inadequate infrastructure can lead to service interruptions, inefficiencies, and higher costs. Meanwhile, investment in new and upgraded infrastructure can improve service provision, accommodate new technologies, and create jobs.
A public utility is one that is regulated by a government entity and typically operates as a monopoly within a certain area. They provide essential services to the public like electricity, gas, water, and sewer services. A private utility, on the other hand, is owned by private investors or shareholders and operates in a competitive market where consumers can choose their provider. Private utilities might still be subject to some regulation to protect consumers, but they typically have more flexibility in their pricing and service offerings.