Peace Power’s customer service policies are designed to ensure that customers receive the best quality service possible. Peace Power offers 24/7 customer support, and all Peace Power representatives are trained to provide knowledgeable, helpful information when answering questions about Peace Power services. Peace Power also has policies in place to ensure that customers’ privacy is respected and that their accounts are secure. For complete customer terms & conditions, visit https://peacepower.ca/terms-and-conditions/. For our Privacy Policy, visit https://peacepower.ca/privacy-policy/
Fixed rates are rates that remain constant for the term of your contract, offering predictability. Floating rates, on the other hand, can vary from month to month based on market conditions.
Several programs in Alberta, such as Energy Efficiency Alberta, offer rebates and incentives for energy-efficient appliances, home improvements, and renewable energy installations.
The AESO is a not-for-profit entity responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System.
If you’re having difficulty paying your energy bills, you can contact your energy provider to discuss payment arrangements or inquire about available financial assistance programs, such as the Alberta government’s Energy Rebate Program or the Low-Income Energy Assistance Program.
Time-of-Use (TOU) rates are pricing structures that charge different rates depending on the time of day, encouraging consumers to use energy during off-peak hours when demand is lower. While TOU rates are not currently widespread in Alberta, they may be offered by some providers.
A security deposit is a refundable amount that some energy providers may require to ensure payment of future bills, while a connection fee is a one-time charge to set up a new energy account or transfer an existing one.
