What should I do if my bill seems too high?

Frequently Asked Questions

What should I do if my bill seems too high?

If your bill seems too high, you should first check your usage history and compare it to previous bills. You can also check if your energy company has recently increased their rates or if there are any additional fees or charges that have been added to your bill. Additionally, make sure that your metre readings are accurate and that there are no issues with your energy usage or equipment. If you suspect that your metre is broken or not functioning properly, you should contact your energy distributor as they are responsible for the metre. They will be able to test the metre and make any necessary repairs or replacements. If you’re still unsure why your bill is high, you can contact your energy company and ask for an explanation or a detailed breakdown of the charges on your bill. They may be able to help you identify ways to reduce your usage and lower your bill in the future.

What should I do if my bill seems too high? faq - Peace Power

Related FAQ

Fixed rates are rates that remain constant for the term of your contract, offering predictability. Floating rates, on the other hand, can vary from month to month based on market conditions.

Several programs in Alberta, such as Energy Efficiency Alberta, offer rebates and incentives for energy-efficient appliances, home improvements, and renewable energy installations.

The AESO is a not-for-profit entity responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System.

If you’re having difficulty paying your energy bills, you can contact your energy provider to discuss payment arrangements or inquire about available financial assistance programs, such as the Alberta government’s Energy Rebate Program or the Low-Income Energy Assistance Program.

Time-of-Use (TOU) rates are pricing structures that charge different rates depending on the time of day, encouraging consumers to use energy during off-peak hours when demand is lower. While TOU rates are not currently widespread in Alberta, they may be offered by some providers.

A security deposit is a refundable amount that some energy providers may require to ensure payment of future bills, while a connection fee is a one-time charge to set up a new energy account or transfer an existing one.

Didn't Find What You Need?
Contact Our Team

Peace Power Now Offers Fixed Rate Natural Gas Plans! Lock in Your Rate Today.