If you encounter any issues with your metre, the best course of action is to contact your electricity distributor. They are responsible for maintaining and operating the electricity network in your area, which includes the metreing infrastructure. They will be able to assist you with any problems related to the metreing of your electricity usage, such as inaccurate readings or faulty equipment. While Peace Power, as a retailer, manages your account and billing information, they do not have control over the physical metre itself. Therefore, it’s important to reach out to your electricity distributor directly for any metre-related concerns.
Fixed rates are rates that remain constant for the term of your contract, offering predictability. Floating rates, on the other hand, can vary from month to month based on market conditions.
Several programs in Alberta, such as Energy Efficiency Alberta, offer rebates and incentives for energy-efficient appliances, home improvements, and renewable energy installations.
The AESO is a not-for-profit entity responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System.
If you’re having difficulty paying your energy bills, you can contact your energy provider to discuss payment arrangements or inquire about available financial assistance programs, such as the Alberta government’s Energy Rebate Program or the Low-Income Energy Assistance Program.
Time-of-Use (TOU) rates are pricing structures that charge different rates depending on the time of day, encouraging consumers to use energy during off-peak hours when demand is lower. While TOU rates are not currently widespread in Alberta, they may be offered by some providers.
A security deposit is a refundable amount that some energy providers may require to ensure payment of future bills, while a connection fee is a one-time charge to set up a new energy account or transfer an existing one.