Who should I contact if I have a problem with my metre?

Frequently Asked Questions

Who should I contact if I have a problem with my metre?

If you encounter any issues with your metre, the best course of action is to contact your electricity distributor. They are responsible for maintaining and operating the electricity network in your area, which includes the metreing infrastructure. They will be able to assist you with any problems related to the metreing of your electricity usage, such as inaccurate readings or faulty equipment. While Peace Power, as a retailer, manages your account and billing information, they do not have control over the physical metre itself. Therefore, it’s important to reach out to your electricity distributor directly for any metre-related concerns.

Who should I contact if I have a problem with my metre? faq - Peace Power

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You can transfer your rate with you to your new location. Just give us 10 business days’ notice that you are moving, provide us with your new location’s address for electricity, natural gas, and/or internet and we’ll take care of the rest. With Peace Power, you never have to worry about your utilities during a move.

Large home appliances use the most electricity in a home, these include the furnace, hot water tank, air conditioner, oven, clothes dryer, dishwasher, and washing machine. Hot tubs and space heaters can also consume a lot of energy. Visit our blog to learn more about how to lower your household energy use.

To choose an energy provider, start by assessing your energy needs and priorities, considering factors like consumption, renewable energy options, and pricing structures. Research available providers in your area, reading customer reviews and recommendations to gauge their reputation. Compare rates, contract terms, and any renewable energy options that align with your preferences. Assess customer service quality and look for additional services or benefits, such as energy efficiency audits. Understand billing and payment methods and carefully review contract terms and fees. Seek recommendations from others and contact providers directly to ask questions. Once you’ve gathered this information, make an informed choice that suits your needs and preferences while keeping an eye on potential switching procedures if you’re changing providers.

An energy retailer and an energy distributor are two distinct entities involved in the delivery of energy to end-users, such as households and businesses.

An energy retailer is a company that buys energy from the wholesale market and sells it directly to consumers. They offer various plans, including fixed-rate and variable-rate pricing options.

In contrast, an energy distributor is responsible for transporting energy from the source, such as a power plant or natural gas pipeline, to consumers. They own and operate the infrastructure, like power lines and gas pipelines, that are required to maintain the energy grid. The government regulates energy distributors to ensure that they provide reliable service and maintain safety standards.

Peace Power is an energy retailer that buys electricity and natural gas wholesale from the competitive energy market in Alberta and sells it to customers. We provide retail services such as billing, usage reconciliation, and customer service. The delivery charge rates you see on your bill are set by energy distributors, like ATCO Gas and ATCO Electric, and are regulated and approved by the Alberta Utilities Commission (AUC). Energy distributors also respond to emergencies and outages to maintain the energy grid.

The cost of electricity in Calgary changes depending on how much you use and the type of plan you have. To make things more manageable, Peace Power offers month-to-month contracts with no long-term commitment. For a live quote, please visit https://peacepower.ca/live-quote/

Alberta has witnessed recent increases in energy rates across the province. However, Peace Power remains committed to its customers in Calgary by maintaining competitive rates. We take pride in keeping our margins low to ensure that you receive the best possible rate for your energy needs. To provide you with even more flexibility and control over your expenses, Peace Power offers month-to-month contracts, eliminating the burden of long-term commitments. This means you can adapt your energy plan to your changing needs without being locked into a fixed contract. For detailed information about our current rates and how we can help you manage your energy costs effectively, we invite you to explore our website. https://peacepower.ca/rates/


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