Hello, Sylvan Lake residents! Peace Power is here to provide you with reliable electricity, natural gas, and internet services. Whether you’re a homeowner or a business owner in this beautiful town, we have affordable options to meet your needs.
When it comes to electricity, we offer different plans at budget-friendly prices. You can choose the plan that suits your budget best, and we’re always available to assist you if needed.
We understand that slow internet is frustrating, so we’ve got you covered with our super-fast internet service. We offer three plans: Peace 150, Peace 300, and Peace 1G. Depending on your usage, you can select the plan that fits your online needs. With Peace Power, you can enjoy unlimited usage, and our customer support is available 24/7 to assist you.
We’re thrilled to be a part of the Sylvan Lake community and ensure that you have reliable electricity, warm homes, and fast internet. So, let’s get started! Peace Power is here to serve you.
Fibre Internet Contract
This is an agreed contract between “you” the person or business whose name appears
on the bill and Peace Power, (also referred to as “Peace Power”)
third party sellers of Telus’ internet connection services (the “Services”). By using the
Services, you agree to adhere to the terms and conditions outlined in this contract
(hereinafter referred to as the “Agreement”).
Peace Power reserves the right to make modifications to this Agreement with the
exception of key Agreement terms, including data usage limits, minimum monthly
charge, commitment period and cancellation fee (the key Agreement terms”), which
we may not change without your consent during your commitment period. Peace Power
will provide adequate notice of these changes, via email notifications.
You are not obliged to continue using the Services after an amendment to this
Agreement is made. However, in the event you choose not to accept the changes, your
sole remedy is to cancel the internet service, effective at the end of your current billing
period. Cancellation fees may apply, along with any other charges or expenses as
identified in this Agreement. If the change we make increases your obligation or
reduces ours, cancellation fees will not apply. Your continued use of the internet
service following any amendment shall be deemed to be your acceptance of the
amended agreement, waiver of any additional notice requirements and agreement to
pay for the internet service in accordance with the amended agreement.
You may not assign or transfer this agreement without Peace Power‘s prior written
consent. If any provision of these service terms is prohibited or unenforceable in
certain circumstances, the remaining service terms shall apply and be construed in
those circumstances as if such provision had never been written.
By using the internet service and incurring charges for such use, you authorize
Peace Power to obtain information about your credit history from credit reporting agencies,
credit grantors, and consent to the disclosure of your credit history with Peace Power at
You agree to provide us with your current email address (and to inform us if that email
address changes) so we can provide you with tools and relevant information to
manage your Peace Power account, communicate with you about account–related items
on a timely basis, provide news and offers from Peace Power, and seek your views on
Peace Power’s internet service.
Peace Power will provide you with a monthly invoice in electronic format made available to
you over the Internet, setting forth the charges incurred for use of the internet service.
You are responsible for ensuring that you are subscribed to our monthly email
notifications, and to check your online account every month for your invoices.
Regularly recurring charges are billed in advance.
The internet service provided to you subject to payment of all applicable service rates
and any additional charges identified to you at the time you applied for the service or
otherwise in accordance with these service terms, including installation and activation
fees, together with all applicable taxes and other government charges. Additional
charges authorized by these service terms may be charged on a one–time or
monthly basis, where deemed fit.
You may change your internet service at any time. However, cancellation fees will
apply if you downgrade below the minimum. If you amend your internet service and
re–contract, your previous contract will no longer be valid.
All bills are due within two days upon delivery to you. A $45 Non–Sufficient Funds
(NSF) fee plus applicable taxes will be charged to your account for each pre–authorized
payment that is refused by your financial institution.
Your account shall be considered past due (“Past Due”) when any payment has not
been received by Peace Power on or before the specific due date indicated on the invoice,
the account is in arrears (“Arrears”) when any payment is not received by the due date.
Cancellation of service will be initiated with written notice should an account continue in arrears
after a second attempt at processing the invoice (date noted on the notice of reprocessing
Interest charges of 2% per month will be applied to all past due invoices. If the
account is in Arrears, Peace Power reserves the right to suspend all Services, without any
liability, until all payments due by you are paid in full. If the account is in Default, Peace Power
reserves the right to subject the account to collection and the additional charges related
to the cost of collection, including without limitation recovery of its’ legal fees on a
solicitor–and–own–client cost basis. All invoices, interest amounts due, late penalty fees
due, additional collection costs and other expenses incurred, as well as any future
expense obligations, will be due as invoiced and payable by you on demand, in addition
to all standard provincial and federal taxes as applicable. In addition, Peace Power may
choose to terminate this Agreement due to the Default status. In the case of a default
termination no prior notice is required to be provided by Peace Power.
We may require a security deposit because of a credit check or your payment history.
If you keep your account active and current for 12 consecutive months, this deposit
will be returned to you as a bill credit. Should a balance remain, this will be returned as
a refund. If you cancel your Peace Power account, we will refund the deposit, minus any
amount that you may owe (which may include late payment and cancellation charges).
The Services, consisting of internet service offer a variety of access speeds and service
plans. All internet service plans are subject to the availability of suitable equipment and
facilities and consequently all internet service plans are not available at all locations.
Also, to ensure fair network access to all users, Telus may manage network resources
using methods including, but not limited to:
• Allocation of bandwidth, which may limit the availability or speed of service
• Filtering for spam and malicious content, which may occasionally result in
unintended blocking of inoffensive content
• Restricting the network access available to specific transmission protocols
Final confirmation of service availability for internet service high speed internet service
cannot occur until the internet service high speed equipment is installed at your
premises. If such equipment is installed by a Telus installer, you hereby authorize the
installer to disclose to Peace Power the necessary information to confirm service
availability for your premises. Reverse engineering of the internet service high speed
service is not permitted. This means that you cannot have a higher upload than
download speed. Peace Power does not guarantee that the internet service will operate
with all equipment or software including, without limitation, all Internet applications and
You acknowledge that signal range and penetration of internet service’s wireless
capabilities will depend on factors such as the number and density of walls and
ceilings in the networked area and the distance between the high–speed wireless
gateway and your computer(s). The high–speed wireless gateway may be susceptible
to interference from other devices such as cordless phones, microwave ovens and
You acknowledge and agree that when using internet service’s wireless capabilities to
access the Internet or any other online network or service, there are certain risks that
may allow other service users or Internet users to gain access to your computer
system or internet service account. You should take all appropriate security
precautions when using such wireless capabilities including, without limitation,
encrypting your network, installing a firewall and an anti–virus solution, selecting secure
passwords, allowing only pre–approved computers and users on your network, and
disabling computer file sharing capabilities when moving your computer outside of
your home network.
Peace Power shall not be responsible or liable for any claims, damages, losses or
expenses relating to use or misuse of internet service’ wireless capabilities including,
without limitation, those resulting from your use of file sharing, print sharing or other
functions that may allow others to gain access to your computer, network or the
contents of your transmissions.
Installation options available for internet service high speed service (e.g., customer
self–installation, Telus installation without a network interface card (“NIC”), Telus
installation with a NIC) will depend upon your Customer Access Location and your
service plan. Not all installation options are available at all Customer Access Locations
or with all service plans. Details regarding available installation internet service,
including applicable fees, will be provided as a follow up to your application for service.
You authorize Telus, its employees, agents, contractors and representatives to enter
your premises and access your equipment and software for the purpose of installing,
maintaining, inspecting, repairing or removing any equipment or software as
reasonably required for the provision of the internet service. Access to your premises
will be at a time that is mutually convenient for you and Telus. You agree to comply
with the terms of the quick install guide included on the troubleshoot documents
In no event will Peace Power be responsible or liable for any claims, damages, losses or
expenses including, without limitation, lost wages or missed work, in the event that an
installation appointment for the internet service is missed, either by Peace Power or by any
You hereby agree not to sell, transfer, lease, assign any interest in or encumber all or
any part of any Telus–owned high speed equipment (e.g., wireless gateway, high speed
modem, POTS splitter) that has been provided for your use as part of the Services.
The Internet service Help Desk will provide telephone assistance on a reasonable
efforts basis, via the telephone number and during the hours specified on the internet
service website. Assistance is limited to your problems using the internet service and
may exclude problems related to certain equipment and software. You acknowledge
that charges may apply to certain support internet service. Peace Power cannot guarantee
the resolution of any particular problem or internet service interruption.
During the term of this agreement, Telus will provide on–site support (including, repair
or replacement of equipment that is defective in material or workmanship) for all Telus owned
You acknowledge that the internet service provide access to content, information and
materials that are uncensored. You acknowledge that some of the content, information
and material that is available through the internet service and the Internet may be
inaccurate, offensive, harmful or in violation of applicable laws. Peace Power recommends
that minors using the internet service be supervised by an adult.
Acceptable use of the internet service:
The internet service may be used only for lawful purposes. You agree that you will not:
• Post, upload, reproduce, distribute or otherwise transmit unauthorized or unsolicited
commercial e–mail, junk or bulk e–mail, chain letters or other “spam”
• Maintain a relay service open to the general public
• Scan or probe another computer system
• Obstruct or bypass computer identification procedures
• Engage in unauthorized computer or network trespass
• Engage in denial–of–service attacks
• Post, upload, reproduce, distribute or otherwise transmit any data, information or
software that constitutes a virus, trojan horse, worm or other harmful component
Export equipment, software or data outside of Canada or the United States in
contravention of applicable export control legislation
• Post, upload, reproduce, distribute or otherwise transmit information or materials
where such activity gives rise to civil liability or otherwise violate the rights or assist
others to violate the rights of Peace Power or any third party. Such violations include but
are not limited to engaging in copyright infringement, trade–mark infringement, patent
infringement, misappropriation of trade secrets and defamation
• Post, upload, reproduce, distribute, or otherwise transmit information or materials
where such activity constitutes a criminal offence or otherwise engage in or assist
others to engage in any criminal offence. Such offences include, but are not limited
to, public incitement or willful promotion of hatred, pyramid selling, unauthorized use
of a computer, mischief in relation to data, fraud, defamatory libel, obscenity, child
pornography, harassment, stalking and uttering threats
• Threaten, abuse or harass any Peace Power customer representative
• Share (except as necessary for use of your internet service in a home network), resell,
reproduce, copy, distribute or redistribute any portion of use of or access to, the
internet service or exploit the same for any commercial purposes
• Allow any other person or entity to engage in any of the foregoing activities while
using your internet service account
• If at any time you become aware of any violation, by any person or entity, of the
acceptable use rules set out in the sections above, which involves your account, you agree
to immediately notify Peace Power and provide Peace Power with assistance, as
requested, to stop and/or remedy such violation.
• Without limiting any of Peace Power‘s rights to suspend, restrict or terminate your
internet service account as described elsewhere in this agreement, Peace Power may
suspend, restrict or terminate your internet service account without notice if, in
Peace Power‘s discretion, you have violated any of the acceptable use rules set out in
In the event that Peace Power receives a complaint relating to use of the internet service
by a customer, Peace Power may, without notice or liability, investigate the complaint,
restrict, suspend or terminate the account(s) involved and/or remove any content,
information or materials from its servers.
You acknowledge and agree that:
• All use of the internet service is at your own risk
• The internet service is provided on an “as is” and “as available” basis
• Peace Power does not guarantee error–free or uninterrupted operation of the internet
Peace Power is not responsible or liable for loss, deletion or alteration of any
transmissions or data including, without limitation, any e–mail messages, for any
material or data sent or received or not sent or received, or for any transactions
entered into through or using the internet service including, without limitation, domain
name registrations, renewals and transfers
• Peace Power is not responsible or liable for loss or damage to your equipment, software
or data arising directly or indirectly out of installation or maintenance of the internet
• Peace Power makes no conditions, warranties or representations about the suitability,
reliability, usability, security, quality, capacity, performance, availability, timeliness or
accuracy of the internet service, any other products or internet service supplied under
this agreement or the networks of third parties. Peace Power expressly disclaims all
conditions, warranties and representations, express, implied or statutory including,
but not limited to, implied conditions or warranties of merchantability, fitness for a
particular purpose, durability, title and non–infringement, whether arising by usage of
trade, course of dealing, course of performance or otherwise.
• Without limiting the generality of the foregoing, Peace Power is not liable for (i) the
consequences of natural catastrophes such as earthquakes, flooding, severe wind,
ice or fire storms, landslides, lightning strikes or tidal waves, (ii) the actions of third
parties which Peace Power cannot reasonably foresee or control, such as war, terrorism,
civil insurrection, government decree, failure of the public power grid, labor
disturbance by the employees of another enterprise, or the unlawful acts of suppliers,
(iii) any act or omission of a telecommunications carrier whose network facilities are
used in establishing connections to points which Telus does not directly serve, (iv)
defamation or copyright infringement arising from material transmitted or received
over Telus”s network facilities, or (v) infringement of patents arising from combining or
using your facilities or equipment with Telus’s network facilities.
Term and termination
This Agreement is in effect as of “Date” and remains in effect until either party
terminates the Agreement as set out herein.
Upon the expiry of the term of this agreement, your internet service will continue on a
month–to–month basis until you notify Peace Power that you wish to cancel service. The
terms and conditions then applicable, including all rates and charges, will apply to your
You may terminate this agreement at any time by notifying Peace Power of the date you
want the cancellation to be effective. If you cancel your service or if Peace Power cancels it
for any of the reasons listed below, you remain responsible for any applicable
cancellation charges and for all amounts chargeable to your account up to the time the
service is cancelled.
Rental equipment must be returned in good condition upon cancellation of service,
otherwise the replacement cost will be charged to the account.
You agree to return any Telus–owned high speed modems, wireless gateways and
associated devices within 14 days of termination of an internet service high speed
service account, unless otherwise directed by Peace Power. If you do not return such
equipment in accordance with the foregoing, if such equipment is returned damaged or
if you have assigned, encumbered, sold, transferred or leased such equipment, you
agree to pay the replacement cost plus applicable taxes.
This Agreement commences on the date that you agree to it and will continue as far as
Peace Power provides Internet service to you. It may be terminated as described herein
Peace Power may change, modify, add, or remove portions of this Agreement (including
any charges or fees within it) at any time and at our sole discretion. Before doing so,
however, we will provide you with at least thirty (30) days advance notice of the
proposed change. Notice will be considered given and effective on the date posted on
the notice provided. Your continued use of our internet service following such notice is
your acceptance of such modifications. The terms as and when posted supersedes all
previous electronic and written terms of service. Your use of our Internet service
constitutes your acceptance of this agreement.
Without incurring any liability whatsoever, Peace Power may suspend or terminate any or
all the Services for any reason whatsoever, including, without limitation, where you the
• Fails to pay an account that is past due or provides payment by PAP or credit
card which is not honored by Customer’s bank.
• Fails to provide or maintain a reasonable deposit or alternate security when
requested to do so by Peace Power
• Fails to meet Peace Power’s credit requirements, or Customer becomes bankrupt or
• Uses or permits others to use the Internet service for a purpose or in a manner
that is contrary to law; or for the purpose of making harassing, threatening, abusive,
annoying, or offensive calls
• Charges or allows others to charge any other person for the use of the Internet
service without Peace Power’s prior written agreement
• Harasses, threatens, or otherwise acts unreasonably towards Peace Power, its
employees or agents, or in relation to the Internet service
• Uses or permits others to use the Internet service for resell
• Abuses the network with excessive usage as may be solely determined by
• Uses or permits others to use the service for commercial or business use (if the
Customer is an individual).
You may cancel/terminate this Agreement on the following terms:
• If you cancel or terminate this Agreement prior to the end of your contracted term, you
will be responsible for the Internet service charge and related costs of any Internet service
supplied to you at $30 per month on the remaining term of the agreement.
• At the termination of this Agreement, for any reason, and after all amounts
outstanding have been paid, if there is a credit balance greater than $5.00 CAD, it will
be refunded to you via Interac e–Transfer and sent to the current email address on file
at the time of such termination. If there is a balance less than $5.00 CAD, it shall be
written off and the account shall be closed.
Termination of your account shall not relieve you from any amounts owing or other
liability accruing under this agreement prior to the time that such termination becomes
Due to the nature of Internet service provision, certain events may occur beyond our
control, which make it impossible for Peace Power to provide Internet service as
contemplated by this Agreement. If such events occur, we are not responsible for the
provision of Internet service so long as same is impossible; nor are we responsible for
compensation for such Internet service that cannot be provided. We will resume our
obligations under this Agreement as soon as reasonably possible in such events and
this Agreement will otherwise remain in full force and effect.
Indemnity and Waivers
You agree that Peace Power and its directors, officers, consultants, employees, agents
TERMS AND CONDITIONS
This agreement (the “Agreement”) is between Peace Power Services Corporation (“Peace Power”, “we”, “our”, and “us”) and you, namely the customer identified in the accompanying sign-up sheet (“Customer”, “you”, and “your”). In this Agreement, Peace Power and the Customer shall be collectively referred to as the “Parties” and individually as a “Party”. This Agreement is effective as of the date of its agreement by you (the “Effective Date”). This Agreement integrates and includes the information you provided on the website/program through which you applied for the Internet Services, as described herein.
Provision of Internet Services
To be eligible to receive Internet Services under this agreement, your location for internet services (“Site”) must be located in the incumbent network operator’s territory that Peace Power relies on. If you meet these conditions and this Agreement is enacted, Peace Power will request enrollment from the incumbent network operator. Your Site must be properly set up and equipped to receive the Internet Services from the applicable incumbent network operator that maintains the network to provide Internet Services to your Site.
Prohibitions on Use
Term and Termination
Limitation and Clarification of Responsibilities and Liabilities
Mail: Suite 760, 11012 Macleod Trail SE, Calgary AB T2J 6A5
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Why should you choose Peace Power to be your utility company? We provide high-speed internet and energy services across Alberta. Alberta residents turn to Peace Power natural gas and electricity services to help lower their monthly bills. We offer flexible plans with great rates and the best customer service. Get reliable power at competitive rates. Contact us today to learn more! As your local utility company, we are dedicated to providing you with the best possible service. We pride ourselves on providing the best possible customer service experience. Our team is available to answer any questions you may have about our services.
By bundling your internet, natural gas, and electricity services into one bill, we can streamline our processing and administration costs and pass the savings onto you!
**For Full Cancellation Policy, please read our Terms & Conditions.