Do I need to contact my current utility provider to switch?
No, as long as you’re not in a contract with them, you do not have to reach out. What will happen is once services are transferred over to Peace Power, they will receive what is called a loss of site notification. And so that will prompt them to cancel your account and provide your final bill.
Your ping measures your connection to the server. Ping is also known as network latency, which measures the time it takes for data to be transmitted from your device to a server to the internet and back to your device.
During the early morning and late night when the demand for electricity is lowest. We recommend waiting to turn on heavy-use appliances like the laundry and dishwasher until later in the evening to save on energy.
Is it cheaper to buy gas and electricity together?
Yes, it is cheaper to get natural gas and electricity connected by the same energy provider. Peace Power offers better rates and plans when you bundle your utilities, including internet. View our rates for more information.
In Edmonton you can get power from Peace Power, ATCOenergy, Direct Energy, EPCOR, ENMAX Energy, and Just Energy, as well as numerous other small competitive rate retailers. Check out the Alberta-Government-run UCA Helps website for more information.
All of our equipment and installations are designed to be do-it-yourself and are very easy to install. Our equipment calibrates and basically sets itself up. For technical questions such as setting up your modem or troubleshooting your service, please read our Internet Troubleshooting Guide or call our Customer Service Line at 1-855-780-9964.
Does Peace Power offer fast and reliable high speed-internet?
Yes, we offer internet plans at download speeds of 30mbps 75mbps 150mbps 300mbps and 750mbps. We use the same networks as the big guys, so our service reliability is the exact same as the big guys. You won’t notice a difference because there is no difference! Get a plan that’s right for you and never worry about data limits or contracts.
Do you have to sign a contract for utilities with Peace Power?
For our variable-rate plans, you do not need to sign a contract to get utilities with Peace Power. Fixed-rate plans typically are a 1-year term. Complete the live quote form on our website. Compare our rates with the other guys!
Once utilities are set up, electricity and natural gas usage will be measured by meters on your residence or building. A standard utility bill is divided into two parts: delivery charges and usage (or energy) charges. Electricity and natural gas need to be delivered from the generation or production site to the consumption site and maintaining this system requires time and money. The delivery charge for utilities is nothing like the one you pay the pizza delivery person; delivery charges are made up of variable and fixed components and are determined by a provincially regulated formula that is pre-approved by the Alberta Utilities Commission (AUC). Delivery charges allow distribution and transmission companies to maintain the power lines, natural gas pipelines, transformers, and other physical equipment.
You will need your account number to pay your bill or to contact support about your bill. You can find your account number on the first page of your bill. Your Site ID number is also listed on your bill. If you need to look up your Site ID number, you can find it here, through the Utility Network, using your service address.
Reading your utility bill will not only help you stay on top of your energy rates, helping to ensure you have the best energy rate at any given time, but you’ll be able to track your energy if you’re trying to make your home more energy-efficient. For tips and tricks on how to improve your home’s energy efficiency, download our free home energy guide.
The delivery charge that you see on your bill covers the upkeep cost of the infrastructure that is used to deliver the energy to your home. The delivery charge is regulated by the Alberta Utilities Commission (AUC). For electricity, this includes power lines and transformers, and for natural gas, this includes pipelines and compressor stations. Visit our blog to learn more about what fees are included in your power bill.
Prices for electricity in Alberta have been higher on average in 2021 when compared to other recent years. A combination of factors including the summer’s heatwave, market changes, and supply issues have contributed to recent price increases for many Albertans. Peace Power now offers a fixed-rate natural gas plan for consumers looking for a consistent annual rate.