Your electricity usage is measured by your meter. Your meter number is specific to your meter. The usage charges account for the actual amount of energy you used during the billing timeframe.
Delivery charges are 100% regulated by the government and are solely dependent on where in the province your site is located. Changing providers does not alter your delivery charges as changing providers does not change the distribution network your site is connected to. Visit our blog to learn more about what fees are included in your bill.
Large home appliances use the most electricity in a home, these include: furnace, hot water tank, air conditioner, oven, clothes dryer, dishwasher, and washing machine. Hot tubs and space heaters can also consume a lot of energy. Visit our blog to learn more about how to lower your household
During the early morning and late night when the demand for electricity is lowest. We recommend waiting to turn on heavy appliances like the laundry and dishwasher until later in the evening to save on energy.
Is it cheaper to buy gas and electricity together?
Yes, it is cheaper to get natural gas and electricity connected by the same energy provider. Peace Power offers better rates and plans when you bundle your utilities, including internet. View our rates for more information.
In Edmonton you can get power from Peace Power, ATCOenergy, Direct Energy, EPCOR, ENMAX Energy, and Just Energy, as well as numerous other small competitive rate retailers. Check out the Alberta-Government-run UCA Helps website for more information.
All of our equipment and installations are designed to be do-it-yourself and are very easy to install. Our equipment calibrates and basically sets itself up. For technical questions such as setting up your modem or troubleshooting your service, please read our Internet Troubleshooting Guide or call our Customer Service Line at 1-855-780-9964
Does Peace Power offer fast and reliable high speed-internet?
Yes, we offer internet plans at download speeds of 30mbps 75mbps 150mbps 300mbps and 750mbps. We use the same networks as the big guys, so our service reliability is the exact same as the big guys. You won’t notice a difference because there is no difference! Get a plan that’s right for you and never worry about data limits or contracts.
Once utilities are set up, electricity and natural gas usage will be measured by meters on your residence or building. A standard utility bill is divided into two parts: delivery charges and usage (or energy) charges. Electricity and natural gas need to be delivered from the generation or production site to the consumption site and maintaining this system requires time and money. The delivery charge for utilities is nothing like the one you pay the pizza delivery person; delivery charges are made up of variable and fixed components and are determined by a provincially regulated formula that is pre-approved by the Alberta Utilities Commission (AUC). Delivery charges allow distribution and transmission companies to maintain the power lines, natural gas pipelines, transformers, and other physical equipment.
You will need your account number to pay your bill or to contact support about your bill. You can find your account number on the first page of your bill. Your Site ID number is also listed on your bill. If you need to look up your Site ID number, you can find it here, through the Utility Network, using your service address.
Reading your utility bill will not only help you stay on top of your energy rates, helping to ensure you have the best energy rate at any given time, but you’ll be able to track your energy if you’re trying to make your home more energy-efficient. For tips and tricks on how to improve your home’s energy efficiency, check out our home energy efficiency resources on our blog.
The delivery charge that you see on your bill covers the upkeep cost of the infrastructure that is used to deliver the energy to your home. The delivery charge is regulated by the Alberta Utilities Commission (AUC). For electricity, this includes power lines and transformers, and for natural gas, this includes pipelines and compressor stations. Visit our blog to learn more about what fees are included in your power bill.
Prices for electricity in Alberta have been higher on average in 2021 when compared to other recent years. A combination of factors including the summer’s heat wave, market changes, and supply issues have contributed to recent price increases for many Albertans.
What's the difference between an energy retailer and distributor?
Peace Power is an energy retailer. That means that we purchase electricity and natural gas in the competitive energy market and supply it at a variable rate. We also provide retail services, including billing and customer service.
An energy distributor owns the infrastructure and distribution systems that transport natural gas or electricity directly to consumers’ homes or businesses. Energy distributors set the delivery charge rates you see on your bill. Distributors, like ATCO Gas and ATCO Electric, are responsible for responding to emergencies and outages.
What areas of Alberta does Peace Power provide utility services?
To view the areas in Alberta where Peace Power provides electricity and natural gas services, view our utility page for service areas. If you do not see your location listed, please contact us for more information.
To view the areas in Canada where Peace Power provides high-speed internet services, view our internet page for service areas. If you do not see your location listed, please contact us for more information.
If you are having trouble with your internet, we have resources online that might help you find the solution. For technical questions such as setting up your modem or troubleshooting your service, please read our Internet Troubleshooting Guide.