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FREQUENTLY ASKED QUESTIONS

FAQ Categories

FAQ Categories

Fixed rates are rates that remain constant for the term of your contract, offering predictability. Floating rates, on the other hand, can vary from month to month based on market conditions.

Several programs in Alberta, such as Energy Efficiency Alberta, offer rebates and incentives for energy-efficient appliances, home improvements, and renewable energy installations.

The AESO is a not-for-profit entity responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System.

If you’re having difficulty paying your energy bills, you can contact your energy provider to discuss payment arrangements or inquire about available financial assistance programs, such as the Alberta government’s Energy Rebate Program or the Low-Income Energy Assistance Program.

Time-of-Use (TOU) rates are pricing structures that charge different rates depending on the time of day, encouraging consumers to use energy during off-peak hours when demand is lower. While TOU rates are not currently widespread in Alberta, they may be offered by some providers.

A security deposit is a refundable amount that some energy providers may require to ensure payment of future bills, while a connection fee is a one-time charge to set up a new energy account or transfer an existing one.

In Alberta, you don’t necessarily have to sign a contract with an energy retailer, but it often depends on the specific circumstances. As a consumer, you have the option to choose between a regulated rate provider or a competitive retailer for your electricity and natural gas supply. The regulated rate is a variable rate that changes month to month based on market conditions. Competitive retailers, on the other hand, offer a variety of fixed-rate contracts which could potentially save money if market prices rise. So, while signing a contract isn’t strictly necessary, it could provide price stability over the contract term. Remember to carefully read the terms and conditions before entering into any agreement. View our affordable rates, to get Alberta’s best utility rates and plans.

Alberta’s carbon pricing policy, known as the TIER system, can affect energy rates in the province. The policy adds a cost to carbon emissions from certain industries. This cost can be passed on to consumers, potentially making energy rates go up. The aim of the policy is to encourage the use of cleaner energy sources and reduce pollution. Since Alberta relies on fossil fuels for electricity, the policy may increase costs for generating electricity from sources that produce more pollution. However, the impact on energy rates depends on factors like how much of the cost gets passed on and other factors like fuel prices.

The UCA represents the interests of residential, farm, and small business consumers of electricity and natural gas in Alberta. They provide advice, education, and support to help consumers make informed decisions about their utility services.

A distributor is responsible for the delivery and distribution of energy, while an energy retailer sells the energy to consumers. Utilities maintain the infrastructure, whereas retailers set the rates and provide customer service.

Peace Power Now Offers Fixed Rate Natural Gas Plans! Lock in Your Rate Today.