Will anyone need to come to my home/business to get service with Peace Power?
No. Technicians are not needed to move your service over to Peace Power
Will there be any disruption in service when I sign up with Peace Power?
No, your retailer is independent from your transmission and distribution company. This means that we only charge you for the power you consume and not responsible for the physical infrastructure that supplies power to your site.
What rate is right for me?
Peace Power offers a variable and fixed rate for electricity and a variable rate for gas. When choosing a rate you may want to consider having the stability of a fixed rate or using a variable rate to take advantage when the electricity price is low. Note the variable rate also rises so you may need to keep track of it from month to month. For the pro’s and con’s please see our blog:
Can I switch to Peace Power if I am in a contract with another provider?
The simple answer is ‘Yes’ but you must check the terms of your agreement as they may have a penalty or early exit fee if you cancel before your agreement expiry date. If you have a long-term fixed agreement, we encourage you to honour the agreement commitments. When your agreement expires, however, we hope you will consider switching. Some of our customers have found it economically profitable to pay the penalty as they saved more in a short period of time based on our lower energy rates.
What happens if I move?
You can transfer your rate with you to your new location. Just give us 10 business days notice that you are moving, provide us with your new Site ID for electricity and we’ll take care of the rest
How do I read my bill?
Please see our blog (Link) on how to understand your bill and where your charges are coming from.
PEACE POWER INTERNET FAQ
Can Peace Power provide internet to businesses?
Yes, however, we will not have special plans for businesses (at least at the start). Businesses will be able to choose from our available plans if they are sufficient to meet their needs. Please contact Peace Power for more information.
What is the best internet provider in Alberta?
Of course we will tell you it’s Peace Power! As a local, certified B-Corp, we do our best to provide Albertan’s with the best utilities experience possible.
Can existing Shaw internet users come over to Peace Power penalty-free?
Yes! There is no penalty for you as the customer to transfer your services.
Is Peace Power offering bundles with TV / phone / fax?
Not yet… However, we are looking to bundle internet TV and internet phone in the future.
Will there be contracts and/or termination fees with Peace Power's internet?
No, it will be pay as you go (month-to-month) just the same as our power and gas.
Can I provide my own hardware (modem/router, etc) or do I need to use hardware supplied through Peace Power?
You can use your own hardware, or you can buy it through Peace Power, rent it through Peace Power, or rent-to-own it through Peace Power.
By consolidating the processing of your internet, natural gas, and electricity bills, we have been able to streamline our operations and are offering lower monthly administration fees and natural gas transaction rates as compared to our competitors.