FREQUENTLY ASKED QUESTIONS
A good download speed for a small household is at least 30 Mbps. At this speed, you would be able to stream videos in 4K but may experience load times if multiple devices use the Internet at the same time.
Upload speed refers to the speed at which your Internet connection can send data from your devices to the Internet.
Testing your Internet speed is free and easy, start by following the link to speedtest.net and clicking “Go” to get your results. It takes a few minutes to run but you will be able to see exactly how fast your internet actually is, not just the speed advertised by your internet provider.
Your download speed refers to the speed at which your Internet connection is able to retrieve data from the Internet.
Yes! Peace Power offers a fixed-rate natural gas plan on a 1-year term at a rate of $4.99/GJ. Get the same service at a more predictable rate so you never have to worry about unexpected spikes on your bill. Learn more about our natural gas rates and plans on our natural gas service page. Fixed-rate electricity plans will be coming soon!
Yes, we do run a credit check on each new application. Depending on the results, you may be required to pay a security deposit.
No, as long as you’re not in a contract with them, you do not have to reach out. What will happen is once services are transferred over to Peace Power, they will receive what is called a loss of site notification. And so that will prompt them to cancel your account and provide your final bill.
Your ping measures your connection to the server. Ping is also known as network latency, which measures the time it takes for data to be transmitted from your device to a server to the internet and back to your device.
Your electricity charge consists of two parts:
- Usage or Energy
- Delivery
Your electricity usage is measured by your meter. Your meter number is specific to your meter. The usage charges account for the actual amount of energy you used during the billing timeframe.
Delivery charges are 100% regulated by the government and are solely dependent on where in the province your site is located. Changing providers does not alter your delivery charges as changing providers does not change the distribution network your site is connected to. Visit our blog to learn more about what fees are included in your bill.
Large home appliances use the most electricity in a home, these include the furnace, hot water tank, air conditioner, oven, clothes dryer, dishwasher, and washing machine. Hot tubs and space heaters can also consume a lot of energy. Visit our blog to learn more about how to lower your household energy use.
During the early morning and late night when the demand for electricity is lowest. We recommend waiting to turn on heavy-use appliances like the laundry and dishwasher until later in the evening to save on energy.
Peace Power offers some of the best rates on electricity. Our margin is +1¢ over the spot price per kWh. View our rates page for more infromation.
Yes, it is cheaper to get natural gas and electricity connected by the same energy provider. Peace Power offers better rates and plans when you bundle your utilities, including internet. View our rates for more information.
In Edmonton you can get power from Peace Power, ATCOenergy, Direct Energy, EPCOR, ENMAX Energy, and Just Energy, as well as numerous other small competitive rate retailers. Check out the Alberta-Government-run UCA Helps website for more information.
All of our equipment and installations are designed to be do-it-yourself and are very easy to install. Our equipment calibrates and basically sets itself up. For technical questions such as setting up your modem or troubleshooting your service, please read our Internet Troubleshooting Guide or call our Customer Service Line at 1-855-780-9964.
Most households only need a 75 Mbps connection or less if you are only operating 2 or 3 devices at a time. Peace 150 will support multiple devices. Peace 300 is a reliable plan for people that love spending time online with zero lag. Peace 1G is our fastest plan available and it’s suitable for home and business needs. Visit our Internet page for more information.
Yes, we offer internet plans at download speeds of 30mbps 75mbps 150mbps 300mbps and 750mbps. We use the same networks as the big guys, so our service reliability is the exact same as the big guys. You won’t notice a difference because there is no difference! Get a plan that’s right for you and never worry about data limits or contracts.
For our variable-rate plans, you do not need to sign a contract to get utilities with Peace Power. Fixed-rate plans typically are a 1-year term. Complete the live quote form on our website. Compare our rates with the other guys!
Utilities can generally be set up within 2 or 3 business days, once all necessary information is received from the applicant including payment information and any deposits required.
All you need to do to set up your utilities is contact your utility provider.